vitaminbas.blogg.se - Archtics ticketing system help

#Archtics ticketing system help install#
#Archtics ticketing system help software#

Research client/customer complaints about service levels.Use troubleshooting techniques and tools to identify the root cause of issues.Perform database tasks as needed by client.Initial and ongoing training of new features and functionality.

#Archtics ticketing system help install#

Install Archtics on workstations and ticket printers.

Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers.

Communicate product updates, new features and functionality to client base TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement.

Identifies and assist in resolving event programming related errors.

Knowledge of the Event Base product suite.

Basic knowledge of event programming as it relates to sales channels and consumer experience.

Act as the expert in all facets of access control products.

Assist with client onboarding and ongoing maintenance.

Support season ticketing, access control support customization (rules, exceptions, etc.).

Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting.

Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products.

Working knowledge of Ticketmaster ONE web portal.

Ticketmaster ONE, Host System & Access Control Support

Provide onsite event support and afterhours office support.

Provide high level marketing support on Ticketmaster no-cost solutions.

Maintain customer contacts to enable accurate tracking and reporting.

Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.

Coordinate upgrades and hardware replacements at client sites.

Meet and exceed client service level agreements.

Develop and maintain excellent client relationships.

Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. The CSS will be responsible for maintaining agreed upon service levels. This position delivers services to support the client's day-to-day needs related to the use of ticketing systems and products.

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms. Location: New York City, NY | Buffalo, NY | Boston, MA This elegant solution simplifies an otherwise complex process,” added Crossley.JOB DESCRIPTION – Part Time Client Support Specialist “Integrating ticket sales transactions and payment processing between CRM and Archtics may sound minor, but its impact is huge. As a result, fans will be serviced quicker, the team’s data will be more accurate, and the sales team will be able to hit its goals quicker. The Wild can now conveniently work directly out of KORE, and the data automatically flows into Archtics. Previously, when a fan was ready to make a deposit, the sales rep would need to bounce back and forth between their CRM platform and Archtics, and re-enter data into both systems. NHL ice hockey franchise the Minnesota Wild (pictured) is the first to use the integration and is currently using the feature to simplify its deposit sales process. Our customers have been requesting this ability for some time, and we’re excited to deliver it to them,” commented Brandon Crossley, vice president of enterprise solutions at KORE Software. “This transaction-level integration is ground-breaking for Archtics integration and is the first of its kind.

#Archtics ticketing system help software#

While previously there were dozens of steps using two different systems and multiple screens, KORE Software has expanded this to a four-step process that takes place within its CRM platform. This is functionality that is currently in use by most major league teams in the US. This enables data to flow in all directions, creating and updating data in any system that is integrated together.

KORE Software has been a Ticketmaster Nexus Certified partner for several years and was the first to develop real-time bi-directional integration between CRM systems and Archtics. Ticketmaster has been embracing open platforms by creating vetted preferred-partner programmes. The milestone will reduce the amount of time it takes to complete a ticket or premium inventory transaction, because there is no need to leave the CRM platform. Ticketmaster’s season ticket sales application Archtics has integrated the first Customer Relationship Management (CRM)-based transaction and payment processing through sports and entertainment business management solutions, KORE Software.